Digital Marketing – A New Adventure

Over my twenty years as a business owner, I have had to change business practices a number of times to stay current.  Most recently, this included a new approach to our website, learning to use social media and now – digital marketing. Digital Serendipity As we were looking at…

2018 – A Time to Celebrate Relationships

As we finish another year at HL Group, I think it is a great time to reflect on where we are – and also thank all of those who make this company successful.  We celebrated our 20th Anniversary last summer – and we didn’t get here on our own. …

The Difference between an Application and a Solution

I’ve lived in a software application and technology world my entire work career – and it has been a history of learning.  When I first got started with Texas Instruments Computer Systems Division in 1979, everyone talked about how “computers are the future”! Today, as the owner of a software…

Who Moved My Cheese? Reminders on Change and Potential Outcomes

Remember in the late 90s when everyone was reading Who Moved My Cheese?  For those of you who don’t remember it (or were too young to have read it then at least), it is a simple story about change – willingness and outcomes. In Project Management Utopia, project plans…

Thanksgiving is a Personal Holiday!

Life is personal!  Inside and outside of our work lives, our success is dependent on the folks around us.  I’m not just talking about fellow employees, customers or partners.  It’s also about all of those relationships that keep us grounded and challenge us to grow. I remember when Dave…

STOP and get the FACTS!

This week I had a completely different topic to discuss with you.  But after reading the monthly newsletter from our partner, Belmero, I changed directions.  They had two articles that caught my attention in particular.  One was on end of year financials challenges.  The other was on audits and…

Giving & Service – Two Gifts that can Last Forever

Every week, I receive a Monday Motivational message from John 0’Leary.  These messages are a way for me to positively influence the start of my work week.  I’ve written about some of his emails in the past and this week’s was another one of those stories that really made…

Looking Behind the Mask – Finding the Facts

What do you want to be this year?  It’s the annual question bounced around households across the US every October.  While to some, it may sound like an existential crisis.  But most Americans will recognize that it’s actually a question about something really important – Halloween. Halloween offers us…

Customer Service – Your BEST Advertisement

Over the years, I have repeatedly heard statements on how companies pride themselves on their “customer service”. But it seems that frequently the data used to support this type of proud statement was usually company-captured. I remember in my early sales management days at Wang Laboratories (now I’m dating…

The Key is Always Selling Value

Over the last few weeks, I have begun to sit with the TV controller in my hands since the continuous barrage of political ads is getting worse. At least with a remote, I can either change the change or mute the TV. Weather and sports channels aren’t even safe…