The Case for An Effective Process

As I write this, it is Halloween and in true St. Louis fashion, it’s rainy and a little cold.  As a native Minnesotan, I appreciate the fact that there isn’t snow on the ground and a snowmobile suit to work a costume around (or under – as was sometimes…

Giving & Service – Two Gifts that can Last Forever

Every week, I receive a Monday Motivational message from John 0’Leary.  These messages are a way for me to positively influence the start of my work week.  I’ve written about some of his emails in the past and this week’s was another one of those stories that really made…

Sears – The Latest Story in our Changing Marketplace

This week, a major icon of the retail world declared bankruptcy.  Twenty years ago we would have wondered how this could even be possible.  But now Sears joins a large number of other iconic businesses in the retail, automotive and consumer markets that we felt would be around forever….

Looking Behind the Mask – Finding the Facts

What do you want to be this year?  It’s the annual question bounced around households across the US every October.  While to some, it may sound like an existential crisis.  But most Americans will recognize that it’s actually a question about something really important – Halloween. Halloween offers us…

Customer Service – Your BEST Advertisement

Over the years, I have repeatedly heard statements on how companies pride themselves on their “customer service”. But it seems that frequently the data used to support this type of proud statement was usually company-captured. I remember in my early sales management days at Wang Laboratories (now I’m dating…