Zero Tolerance for Errors – Is it Possible?

“Zero tolerance for errors.” “No room for mistakes.” While phrases like these may sound like the rally cries of a bunch of perfectionists – we’ve actually had them as requirements in solutions from some of our clients. True story. But is this even remotely achievable? Ask a recovering perfectionist,…

Doing the Right Thing

I recently had an experience that brought me great joy – and a reminder about character and making the right choices. The story begins with my vacation travels that included a trip to Seattle and a visit to Pikes Place Market. We had an interruption this year on our…